Shipping Policy

At Chloe Cookware, we are committed to providing you with the best shipping experience for your kitchen essentials. We offer worldwide delivery with a Cash on Delivery (COD) payment option only. Please read our shipping policy carefully to understand how we handle shipping for your orders.

1. Shipping Destinations

We offer shipping worldwide to most countries. If your country is not listed during checkout, please contact us, and we will do our best to accommodate your location.

2. Processing Time

All orders are processed within 1-3 business days after receiving payment confirmation.
Orders are only processed on business days (Monday through Friday), excluding holidays.
If there is any delay in processing your order, we will inform you promptly via email.

3. Shipping Methods and Delivery Time

We use reliable local and international couriers to ship your orders. Delivery times depend on your location:

Domestic Shipments (within the country): Delivery typically takes 5-7 business days.
International Shipments: Delivery can take anywhere from 7-14 business days, depending on your location.

Note: Delivery times are estimates and may vary due to unforeseen circumstances, such as customs delays or courier issues.

4. Shipping Costs

We offer free shipping on all orders within the countries we deliver to.
For international orders, shipping costs will be calculated at checkout based on your location and the weight of your order.

5. Cash on Delivery (COD)

As we only offer Cash on Delivery (COD) as a payment option, please ensure that someone is available to make the payment in cash at the time of delivery. If the payment is not made, the order will not be processed or delivered.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number (if available). You can track the status of your order through the courier’s website or by contacting our customer service team for updates.

7. Address Accuracy

Please make sure that your shipping address is complete and accurate. Chloe Cookware is not responsible for delays or non-delivery due to incorrect address details. If there is an issue with your address, please contact us immediately to update the information before shipment.

8. Customs and Import Duties

For international shipments, please be aware that your order may be subject to customs fees, import duties, or taxes. These fees are the responsibility of the customer.
We recommend checking with your local customs office to determine if any additional charges will apply.

9. Lost or Damaged Shipments

Lost Packages: If your package does not arrive within the estimated delivery time, please contact us immediately so we can investigate the issue.
Damaged Packages: If your order arrives damaged, please contact us within 3 days of receiving the package. We will work with the courier service to resolve the issue and offer a replacement or refund if necessary.

10. Changes to the Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.

11. Contact Us

If you have any questions or concerns regarding shipping, please contact us [email protected].